Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) form a legally binding agreement between you and Aradus AI Limited (“Aradus”, “we”, “us”, “our”) for your use of aradus (the “service”).

By connecting your systems to aradus, clicking to accept these Terms, or using the service, you accept these Terms on behalf of the company you represent, and you confirm you are authorised to bind that company. In these Terms, “you” means that company.

2. About aradus

aradus is the AI operations layer for manufacturing and distribution businesses. It runs operational work on top of the systems a business already uses, such as its ERP, inboxes and portals, and hands its people only the decisions that need them.

Operator: Aradus AI Limited, a company registered in the Dubai International Financial Centre (registered number 13262), Office IH-00-01-03-OF-05, Level 3, Innovation One, DIFC, Dubai, United Arab Emirates. Contact: legal@aradus.ai.

3. Account Registration

Each person who uses the service on your behalf must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree NOT to use the service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Process illegal goods or engage in fraudulent activities

5. AI Assistant, Automations and Actions

• Credentials. aradus acts only through the credentials and connections that your users or administrators provide or enable, such as a user's own ERP API key or a company mailbox connected by an administrator, and only within the permissions those credentials carry in your systems. WhatsApp messages are sent from a number operated by Aradus on your behalf.
• Approvals and automatic actions. aradus will not create, change, post or delete any record in your systems, or send any email, message or call to a third party, unless the responsible user has approved that action, except where: (a) you, or an administrator acting for you, have configured aradus to take that type of action automatically, including through automations, ERP synchronisation, review settings, or approval steps set to approve automatically; or (b) a user has directly instructed aradus to take that action. Every action taken with a user's approval, under a configuration set by you or your administrators, or on a user's direct instruction, is an action authorised by you, and you are responsible for checking its accuracy.
• Administrators and settings. You are responsible for who you appoint as an administrator, and for the automations, synchronisation and review settings they configure. Automatic actions continue to run until the relevant setting is changed or switched off.
• Your responsibilities. You remain responsible for backing up your systems, keeping credentials secure, and ensuring your users are authorised for the actions they approve or instruct. You may revoke credentials or disconnect aradus at any time.
• Third-party systems. Aradus is not responsible for the behaviour of third-party systems, including your ERP, its modules or messaging platforms, or for their outages.

6. Messaging Channels

• Where you use aradus over WhatsApp or another messaging channel, you must comply with that platform's terms, and you must inform anyone whose messages the assistant processes, including members of groups it is added to.
• Aradus may suspend the service immediately where reasonably necessary for security, to prevent misuse, or to comply with law or platform terms.

7. Free Trials

Trials are free, for evaluation only, and provided “as is” without any warranty, service level or support commitment. A trial ends on the date we agree with you, or on notice from either side. Access ends at the end of the trial unless you have signed a subscription.

8. Your Data

9. Approval Log

aradus keeps a record of each action it proposed or took, who approved, rejected or instructed it or the configuration under which it ran automatically, when, and what was sent as a result (the “Approval Log”). Both parties rely on it as evidence. We keep it until twelve (12) months after your use of the service ends, or longer while a notified claim or dispute is unresolved, with restricted access and only for security, dispute resolution, audit and legal purposes. You may ask us to delete it earlier if no claim or dispute is pending. By doing so, you waive all claims against Aradus arising out of any action recorded in the deleted Approval Log, save for fraud, wilful misconduct, or death or personal injury caused by negligence. Any claim concerning the service must be notified to us in writing within twelve (12) months after the event giving rise to it, save for fraud or wilful misconduct.

10. Third-Party Integrations

aradus connects to third-party services, including:

• Your ERP and other business systems you connect
• Google (Gmail, Google Sign-In)
• Microsoft (Outlook, Microsoft Sign-In)
• Messaging platforms, including WhatsApp through Twilio and Meta
• Freight carriers and logistics providers

Your use of these integrations is subject to their respective terms.

11. Payment Terms

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• Failure to pay may result in service suspension

12. Intellectual Property

The service is owned by Aradus AI Limited and protected by intellectual property laws.

13. Disclaimer of Warranties

14. Limitation of Liability

15. Indemnification

You agree to indemnify and hold harmless Aradus AI Limited from any claims arising from your use of the service.

16. Termination

We may suspend or terminate your access:

• For violation of these Terms
• For non-payment of fees
• If required by law
• At our discretion with reasonable notice

17. Governing Law

These Terms are governed by the laws of the Dubai International Financial Centre. The DIFC Courts have exclusive jurisdiction over any dispute arising out of or in connection with them.

18. Changes to Terms

We may modify these Terms at any time with notice. Continued use constitutes acceptance.

19. Miscellaneous

• Entire Agreement: These Terms, together with any order form or subscription agreement you sign with us, form the entire agreement. If they conflict, the signed document prevails.
• Severability: Invalid provisions don't affect remaining provisions.
• Waiver: Failure to enforce any right does not waive it.
• Assignment: You may not assign without our consent.

20. Contact Us